Black Hat Golf does not offer cash refunds on any product. However, returns for exchange are acceptable. Please see the Return and Exchange Policy conditions, below.
Return of an eligible item must be made within 7 days from the date of receipt of the item(s). Please be patient and note the Return Policy conditions, as follows:
1. Only regular priced items are eligible for return.
2. The item must be in the condition in which it was received, with price tag intact, in original packaging (if any) and accompanied by valid proof of purchase.
3. The item must be unused, unworn and suitable for resale.
4. Replacement items, for previous returns, are not eligible for return.
5. The company reserves refunds on product that was a sales promotion.
NOTE: THE COMPANY RESERVES THE RIGHT TO REFUSE RETURN OF ANY PRODUCT THAT DOES NOT MEET THESE CONDITIONS.
Exchanges are subject to stock availability of the item(s) that you wish to exchange.
Customers are required to choose an exchange item of equal or higher value to the original and pay the difference in amount before the exchange will be processed. If the price of the exchange item is lower than the original, we reserve the right to refuse to refund the difference.
RETURN AND EXCHANGE PROCEDURES
Please contact us at
Tel: +6663-179-9825 | +662-087-4653 or Line OA: @blackhatgolf
Send your return along with the return form to the following:
TMG GROUP ASIA CO. LTD (Head Office) 111/39 Soi Navamin 111 Navamin Road Beungkhum, Bangkok 10230
BLACK HAT GOLF – RETURN DEPARTMENT
Once the product returned has been approved, the exchange request will be processed within 10 working days.
THE CUSTOMER IS RESPONSIBLE FOR SHIPPING COSTS, EXCEPT WHEN IT IS PROVEN THAT THE CUSTOMER HAS RECEIVED DAMAGED, DEFECTIVE OR FAULTY ITEMS.
DAMAGED, DEFECTIVE OR FAULTY ITEMS
Customers who receive an item that is proven to be damaged, defective or faulty, and where this damage, defect or fault is not caused by misuse or mis delivery, may contact firstname.lastname@example.org. The company will replace the item with the same type of item and pay shipping costs. However, if the item is out of stock or otherwise unavailable, customers will be requested to choose another item of equivalent value.
For domestic deliveries, orders are delivered by Best Express.
For international shipment, all orders are registered with and delivered by Thailand Post.
SHIPPING TIME AND TRACKING
The shipping time commences when the order is received and validated.
Approximately 2-5 days.
Approximately 7-14 days. In case of missed delivery due to recipient's absence, there will be no refund in any case. For further inquiries about product delivery, please contact email@example.com.
IMPORTANT COVID-19 UPDATES
Your orders are delivered every Tuesday and Friday between 3pm - 5pm.
However, due to the COVID-19 pandemic situation, your order will take a little longer than usual.
You may receive your purchases in 3-5 working days after your order has been placed.
CUSTOMS DUTY AND TAXES
Almost all items shipped to international destinations are subject to customs duty and other taxes before collecting the items(s). The customs valuation maybe dependent upon the value of goods, trade agreement, country of manufactures, the use of goods, and a harmonized code which will be assessed from the aforementioned elements by the customs official.
Free Shipping by DHL-Express
Shipping costs will be dependent on the size, weight and destination.
FOR DOMESTIC SHIPPING, all packages are registered. To track your order, please visit http//ecommerceportal.dhl.com/track.th and enter your tracking number in the tracking widget. Tracking service is available 24 hours.
FOR INTERNATIONAL SHIPPING, all packages are registered. To track your order, please visit http//ecommerceportal.dhl.com/track.th and enter your tracking number in the tracking widget. Tracking service is available 24 hours.
Your order can be tracked by checking the delivery status shown in your account. Terms are as follows:
PROCESSING - Your order has been successfully verified. The item is being packed and is ready to be dispatched.
COMPLETE-Your order has been shipped. You will receive the tracking number in a shipping notification e-mail.
CANCELLED - Your Order has been cancelled.
Black Hat Golf - Online Customer Service Department
TMG GROUP ASIA CO. LTD (Head Office)
111/39 Soi Navamin 111 Navamin Road
Beungkhum, Bangkok 10230
Tel: +662-087-4653, +6663179-9825 Contact at Line OA:@blackhatgolf
Email at firstname.lastname@example.org